Compiby Quetzal

Subscriptions and refunds

Effective date: [EFFECTIVE DATE]

The desktop app is free. The iPhone app has a monthly subscription, and the app's voice is paid with prepaid credit. This page explains how both work. It is part of our Terms of service.

The subscription

  • What it is: "Compi app", a monthly auto-renewing subscription sold in the App Store (product com.svrubio.compi.app.monthly).
  • Price: the App Store shows the price for your country before you buy, including taxes. For example, it is €15 a month in Spain.
  • What it includes: the iPhone app, our relay that connects your iPhone to your computer, hosted call rooms, and access to the voice gateway for app voice (paid separately with credit, below).
  • Renewal: it renews every month and Apple charges your Apple Account, unless you cancel at least 24 hours before the current period ends.
  • Cancelling: in your iPhone's Settings, tap your name, then Subscriptions, then Compi, or go to apps.apple.com/account/subscriptions. You can also open it from the app's Account screen (Manage subscription). Deleting the app or your Compi account does not cancel the subscription.
  • After cancelling: you keep access until the end of the period you paid for. If a renewal payment fails, you keep access during Apple's billing grace period and for a short time after it.
  • Price changes: Apple tells you in advance. If a change needs your consent, the subscription does not renew at the new price until you accept it.

Voice credit

Calls with Compi from the iPhone app use voice services that cost money each time: the voice model that talks to you, speech-to-text, text-to-speech and the call minutes. If you use them through our gateway, they are paid from a prepaid credit balance.

  • Credit packs: €3.50, €7.01 and €17.55 of credit (products com.svrubio.compi.credits.5, .10 and .25), sold in the App Store for €4.99, €9.99 and €24.99 in Spain, or the price shown for your country. The price includes taxes and the App Store fee; you get the credit named on the pack.
  • What is charged: the provider's cost of each metered request or call, plus 5%. It is debited from your balance as you use it. The app shows your balance, this month's usage and your history.
  • What is never charged by us: typing to Compi from the app, and everything the agent does on your computer (planning, browsing, coding). Those use your own keys and you pay your own providers.
  • Your own voice keys: if you add your own keys for voice in the desktop app, those services are not metered and use no credit.
  • Limits: a monthly safety limit protects you from unexpected costs, and you can set your own lower monthly cap. When your balance runs out, app voice stops until you top up. A call in progress may end.
  • Credit is not money. It cannot be transferred, sold or exchanged for cash, and it can only be used for Compi app voice.
  • Expiry: credit does not expire while your account is open. [OWNER DECISION: confirm]
  • Closing your account: any remaining credit is lost when you delete your account, unless the law requires otherwise.

Refunds

  • App Store purchases (the subscription and credit packs) are processed by Apple, and only Apple can refund them. Request a refund at reportaproblem.apple.com. We cannot refund App Store payments ourselves.
  • When Apple refunds credit, that credit is taken back from your balance. If you already used it, your balance can go below zero.
  • Web top-ups (where we offer them, paid through Stripe) are refunded by us. Write to hello@quetzaltech.es.
  • If something went wrong with a charge, for example a call was metered wrongly, write to hello@quetzaltech.es and we will look at it. We may add credit back to your balance.

Your right of withdrawal (EU and UK consumers)

As a consumer in the EU or UK, you normally have 14 days to withdraw from a distance contract. When you buy, you ask for supply to start straight away:

  • for voice credit (digital content), you acknowledge that you lose the right of withdrawal once it has been supplied to your balance (Art. 16(m) of Directive 2011/83/EU, as amended, and Art. 103 of the Spanish consumer law, TRLGDCU);
  • for the subscription (a service), if you withdraw within 14 days you may have to pay for the part already provided (Art. 14(3) of the Directive, Art. 108 TRLGDCU).

[VERIFY: lawyer to confirm the withdrawal wording and the in-app acknowledgement] For purchases in the App Store, Apple's process applies: ask at reportaproblem.apple.com.

Your legal guarantee rights for digital content and services that do not work as they should are not affected.

Questions

hello@quetzaltech.es

Highlighted text in square brackets is a placeholder that will be filled in before launch.