Support
Write to us and a person answers.
Contact
- hello@quetzaltech.es
- We answer
- Within two working days, [SUPPORT HOURS]
- Languages
- English and Spanish
- Security reports
- hello@quetzaltech.es
Trader information
Compi is offered by a company. This is the information the EU Digital Services Act asks traders to show.
- Company
- Quetzal Tech, S.L. (Sociedad Unipersonal)
- Address
- Alameda Principal, 24, planta 1ª, puerta 3, 29005 Málaga, Spain
- Tax ID (CIF)
- B93928919
- hello@quetzaltech.es
- Phone
- [COMPANY PHONE]
Common questions
My iPhone does not connect to my computer
Open the desktop app on your computer and check that it is running and signed in. Then, in the desktop app, open Settings, iPhone, and pair again by scanning the code with the iPhone app. The phone and the computer do not need to be on the same network.
Calls do not ring or there is no sound
Check that the iPhone app may use the microphone (Settings, Compi) and that notifications are on. Calls need an active app subscription and some voice credit, or your own voice keys on the computer.
How do I cancel my subscription?
Subscriptions are handled by Apple. On your iPhone open Settings, tap your name, then Subscriptions, Compi, Cancel Subscription. You keep access until the end of the period you paid for.
How do I get a refund?
Apple handles refunds for purchases made in the App Store. Request one at reportaproblem.apple.com. Our subscription and refund policy explains the details.
How do I delete my account?
In the iPhone app, open You, then Account, and tap Delete account. It is deleted at once. Cancel your App Store subscription too: deleting the account does not stop Apple billing. Details on the account deletion page.
Is my data safe?
Your phone and computer talk end to end encrypted, and the work happens on your own computer. Our privacy policy lists exactly what we keep and why.